Warranty Policy
We stand behind every product we sell. Our warranty covers manufacturing defects across all product categories, with up to 5 years of protection on chair frames and cubicle panels.
WARRANTY COVERAGE BY PRODUCT
| Product / Component | Coverage Period | What's Covered |
|---|---|---|
| Office Chairs — Frame & Base | 5 years | Structural defects, weld failures, base cracks |
| Office Chairs — Mechanism | 3 years | Tilt mechanism, gas lift, armrest adjustment |
| Office Chairs — Upholstery & Foam | 1 year | Fabric tears, foam deformation under normal use |
| Cubicle Panels & Frames | 5 years | Structural integrity, panel delamination |
| Cubicle Work Surfaces | 3 years | Laminate delamination, edge banding failure |
| Conference & Office Tables | 3 years | Frame, legs, and surface laminate |
| Executive Desks | 3 years | Frame, surface, and storage mechanisms |
| Storage & Filing Cabinets | 2 years | Drawer mechanisms, lock cylinders |
| Casters & Glides | 1 year | Normal wear excluded after 12 months |
WHAT IS COVERED
- Manufacturing defects in materials or workmanship
- Structural failures under normal commercial use
- Mechanism failures (gas lifts, tilt mechanisms, drawer slides)
- Laminate delamination not caused by moisture or impact
- Weld failures on metal frames and bases
- Fabric tears not caused by sharp objects or misuse
WHAT IS NOT COVERED
- Normal wear and tear (scratches, scuffs, fading)
- Damage caused by misuse, abuse, or accidents
- Damage from exposure to moisture, chemicals, or extreme heat
- Modifications made by the customer or third parties
- Damage during customer-arranged transport or relocation
- Cosmetic damage that does not affect function
- Products used beyond their rated weight capacity
HOW TO FILE A WARRANTY CLAIM
Contact Us
Email or call us with your order number, a description of the issue, and photos of the defect.
Assessment
Our team reviews your claim within 2 business days and determines if the issue is covered under warranty.
Resolution
We arrange repair, replacement of the defective component, or full product replacement depending on the issue.
Service Visit
For Metro Manila clients, we dispatch a service technician. For provincial clients, we ship replacement parts.
TO FILE A CLAIM, CONTACT:
Please have your sales order number and purchase date ready. Claims without proof of purchase cannot be processed.
QUESTIONS ABOUT YOUR WARRANTY?
Our after-sales team is available Monday to Friday, 9 AM–6 PM. We respond to all warranty inquiries within 2 business days.