Terms & Conditions

By accessing our website, requesting a quote, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

These Terms and Conditions apply to all transactions between GreatWorks Furniture and its clients, whether conducted online, by phone, by email, or in person at our showroom.

All quotations provided by GreatWorks Furniture are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change after the validity period.

Quoted prices are in Philippine Pesos (PHP) and are exclusive of VAT unless otherwise stated. VAT will be added to the final invoice at the applicable rate.

Prices are based on the specifications provided at the time of quotation. Changes to specifications, quantities, or delivery requirements may result in revised pricing.

GreatWorks Furniture reserves the right to correct pricing errors. If a pricing error is discovered after an order is placed, we will notify you and provide the option to proceed at the correct price or cancel the order.

An order is confirmed upon receipt of a signed purchase order or written confirmation and the required deposit payment.

Standard payment terms: 50% deposit upon order confirmation, 50% balance due before delivery. Alternative payment terms may be agreed upon in writing for qualified accounts.

Accepted payment methods: bank transfer (BDO, BPI, Metrobank), manager's check, and cash. Personal checks are accepted subject to clearance.

Orders will not be processed or scheduled for delivery until the required deposit is received and cleared.

Cancellation of a confirmed order may result in forfeiture of the deposit, particularly for custom or made-to-order items.

Delivery timelines stated in quotations are estimates based on current stock levels and production schedules. GreatWorks Furniture will make reasonable efforts to meet stated timelines but does not guarantee delivery on a specific date.

Delivery timelines begin from the date of order confirmation and receipt of the required deposit.

The client is responsible for ensuring the delivery location is accessible, that freight elevator access is arranged, and that the floor is clear and ready for installation.

Risk of loss or damage transfers to the client upon delivery and sign-off on the delivery receipt.

Damage claims must be noted on the delivery receipt at the time of delivery and reported to GreatWorks Furniture within 48 hours with photographic evidence.

Professional installation is included for commercial orders of 10 seats or more. Installation for smaller orders is available at an additional fee as stated in the quotation.

Installation is performed according to the approved floor plan. Changes to the floor plan after installation has begun may incur additional charges.

The client must ensure that electrical and data infrastructure is in place before installation begins. GreatWorks Furniture is not responsible for delays caused by incomplete site preparation.

The client or an authorized representative must be present during installation to approve the completed work.

Products are warranted against manufacturing defects as described in our Warranty Policy, which is incorporated by reference into these Terms and Conditions.

Warranty coverage periods vary by product category. Please refer to our Warranty Policy page for specific coverage periods and terms.

Warranty claims must be submitted with proof of purchase (sales order number and purchase date). Claims without proof of purchase cannot be processed.

The warranty does not cover normal wear and tear, damage caused by misuse or accidents, or modifications made by the client or third parties.

Standard (non-custom) items may be returned within 7 days of delivery in original, unused condition and original packaging, subject to a restocking fee of 15% of the item value.

Custom and made-to-order items are non-returnable and non-refundable unless defective.

Returns must be pre-approved by GreatWorks Furniture. Unauthorized returns will not be accepted.

Refunds for approved returns will be processed within 14 business days of receipt and inspection of the returned items.

All content on the GreatWorks Furniture website, including text, images, logos, and layout plans, is the property of GreatWorks Furniture or its licensors and is protected by applicable intellectual property laws.

Layout plans and design documents prepared by GreatWorks Furniture for a client are provided for that client's use only and may not be shared with or used by third parties without written permission.

GreatWorks Furniture's liability for any claim arising from a transaction shall not exceed the value of the products or services that are the subject of the claim.

GreatWorks Furniture is not liable for indirect, incidental, or consequential damages, including loss of business, loss of revenue, or loss of data.

GreatWorks Furniture is not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, labor disputes, supply chain disruptions, or government actions.

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes arising from these terms or from transactions with GreatWorks Furniture shall be subject to the exclusive jurisdiction of the courts of Parañaque City, Metro Manila.

GreatWorks Furniture reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

For questions about these Terms and Conditions, contact us at:

GreatWorks Furniture

TLC Centre, 15 Aguirre Ave, BF Homes, Parañaque, Metro Manila

Email: [email protected]

Phone: 0999-932-3076