Question 1

How do I get a quote?

Accepted Answer

You can request a quote through our online Quote Request Form, call us at 0999-932-3076, or email sales@greatworksfurniture.com. For large orders, we recommend using the form so we can capture all the details needed to give you an accurate quote.

Question 2

Is there a minimum order quantity?

Accepted Answer

There is no strict minimum order quantity. We serve orders of all sizes — from a single chair to a 500-seat fit-out. However, delivery and installation fees may apply for smaller orders.

Question 3

How long does it take to receive a quote?

Accepted Answer

We aim to respond to standard quote requests promptly on business days. For complex fit-out projects requiring a layout plan, allow 1–2 business days.

Question 4

Can I visit your showroom before ordering?

Accepted Answer

Yes — our showroom at TLC Centre, 15 Aguirre Ave, BF Homes, Parañaque is open Monday to Friday 8 AM–6 PM and Saturday 9 AM–4 PM. No appointment needed, though calling ahead ensures a consultant is available to assist you.

Question 5

What payment methods do you accept?

Accepted Answer

We accept bank transfer (BDO, BPI, Metrobank), check, and cash. For large orders, we typically require a 50% deposit upon order confirmation with the balance due before delivery.

Question 6

Do you carry ergonomic chairs for heavy users?

Accepted Answer

Yes. We carry heavy-duty ergonomic chairs rated for up to 150 kg. Please specify your weight capacity requirement when requesting a quote so we can recommend the appropriate models.

Question 7

Can I customize the color or fabric of chairs and cubicle panels?

Accepted Answer

Yes, for orders of 10 units or more, we offer fabric and color customization on most chair and cubicle panel models. Custom colors may require additional lead time of 5–10 business days.

Question 8

Are your cubicle systems modular and reconfigurable?

Accepted Answer

Yes. Our cubicle systems use standardized panel and connector components that can be reconfigured as your team grows or your layout changes. We provide reconfiguration services for all systems we install.

Question 9

Do you offer standing desks or height-adjustable workstations?

Accepted Answer

Yes, we carry electric height-adjustable desks and manual sit-stand converters. Contact us for current models and pricing.

Question 10

What is the difference between your chair tiers?

Accepted Answer

Our chairs are categorized into three tiers: Standard (suitable for 8-hour single-shift use), Commercial (suitable for multi-shift or 24/7 use), and Executive (premium materials and aesthetics for leadership offices). We recommend Commercial tier for all BPO and call center applications.

Question 11

How long does delivery take?

Accepted Answer

Standard delivery in Metro Manila takes 3–7 business days from order confirmation and payment. Cebu and Davao deliveries take 7–14 business days. Rush delivery is available for select in-stock items — contact us for availability.

Question 12

Is installation included in the price?

Accepted Answer

Professional installation is included for all commercial orders of 10 seats or more. For smaller orders, installation is available at an additional fee. All quotes clearly state whether installation is included.

Question 13

Do I need to prepare anything before delivery?

Accepted Answer

Yes — ensure the freight elevator is reserved, the floor is clear of existing furniture, and electrical/data infrastructure is in place before our team arrives. We send a pre-delivery checklist 48 hours before your scheduled delivery date.

Question 14

Can you deliver to provincial locations outside Metro Manila?

Accepted Answer

Yes. We deliver nationwide. Provincial deliveries are coordinated via sea freight for Visayas and Mindanao. Contact us for specific timelines and freight costs for your location.

Question 15

What warranty do your products carry?

Accepted Answer

Warranty periods vary by product: chair frames carry a 5-year warranty, mechanisms 3 years, and upholstery 1 year. Cubicle panels and frames carry a 5-year warranty. Work surfaces carry a 3-year warranty. See our full Warranty Policy for details.

Question 16

How do I file a warranty claim?

Accepted Answer

Email sales@greatworksfurniture.com or call 0999-932-3076 with your order number, a description of the issue, and photos. We respond within 2 business days with an assessment and resolution plan.

Question 17

Do you offer reconfiguration services after installation?

Accepted Answer

Yes. We provide reconfiguration services for all furniture systems we install. Contact us to discuss your new layout requirements and we'll provide a reconfiguration quote.

Question 18

What if a product arrives damaged?

Accepted Answer

Inspect all items upon delivery and note any damage on the delivery receipt before signing. Report damage claims to us within 48 hours of delivery with photos. We will arrange replacement of damaged items at no cost.

Question 19

Do you offer free layout planning?

Accepted Answer

Yes — we provide a free office layout planning service for all prospective clients. Share your floor dimensions and headcount through our Layout Planning form and we'll deliver a scaled floor plan promptly on business days.

Question 20

What information do I need to provide for a layout plan?

Accepted Answer

Floor dimensions (length and width), number of seats required, location of columns and fixed obstacles, power outlet and data port positions, and any special requirements (meeting rooms, supervisor stations, etc.). A rough sketch or photos of the space are helpful but not required.

Question 21

Is the layout plan binding? Do I have to buy from you?

Accepted Answer

No. The layout plan is provided free of charge with no obligation to purchase. We provide it as a service to help you make an informed decision.

Frequently Asked Questions

Ordering & Quotes

Products & Specifications

Delivery & Installation

Warranty & After-Sales

Layout Planning

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